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SOC Engineer Job Vacancy in Chennai for service Operations Command

Item Details:

  • Address Map: No22, Poonamalle High Road, Koyambedu, Chennai 600107
  • Postal Code: 600107
  • State: Tamil Nadu
  • Expires: This ad has expired

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  • Item listed by: on December 9, 2015

    Item Description:

    Key Skills Role requires handling Multiple technology (OTT, Network, Cloud – AWS , CDN) • Requires thorough understanding of OTT Workflow and ability to find R

    Monitoring and Maintaining OTT TV platform and ensuring service availability with 99.999%

    Monitoring and Maintaining CDN network and ensuring content is delivered with minimal delay

    Application monitoring on multiple devices (iOS, Android, Connected TV, PC & Set Top Box.,)

    Demonstrable understanding of cloud Operations

    Configuration Management Experience (Puppet, Chef, CFEngine, Salt)

    Ticket management with vendors and service providers. Escalation of tickets not conforming to SLA standards

    Experience with Asset Management tools/process

    Ensuring KPIs are met to set standards

    Acting as Level 1 point of contact supporting business-critical services

    Prioritising and resolving day-to-day systems issues and business requests

    Effectively managing client expectations and escalating where appropriate

    Involvement in a weekly/monthly patching activities and business-driven enhancements

    Assisting with process improvements, systems integration and BCP efforts

    Ensuring that incident, problem, and change management processes and procedures are followed and adhered to

    Reviewing and improving operational processes, procedures, and documentation associated with the operation of these systems

    Establish networking environment by system configuration, system installation, defining, documenting, and enforcing system standards.

    Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.

    Undertake network fault investigations in local and wide area environments, using information from multiple sources.

    Secure network system by establishing and enforcing policies, and defining and monitoring access.

    Report network operational status by gathering, prioritizing information and managing projects.

    Upgrade data network equipment to latest stable firmware releases.

    Configuration of routing and switching equipment.

    Remote support of on-site engineers and end users/customers during installation.

    Remote troubleshooting and fault finding with customer and resolving issues

    Liaise with service providers via email and phone for resolving issues.


    For more details contact : Radhika – 8144222999

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