Welcome, visitor!   Login

Post an Ad


SOC Manager Job in Chennai for managing a service Operations Command Centre

Item Details:

  • Address Map: No22, Poonamalle High Road, Koyambedu, Chennai 600107
  • Postal Code: 600107
  • State: Tamil Nadu
  • Expires: This ad has expired

Email to a friend

  • Item listed by: on December 9, 2015

    Item Description:

    You will provide leadership, technical expertise and management to a group of Team leaders and their teams. You will train and motivate SOC technicians with support of other colleagues and management and report on the KPI’s / Performance Metrics. You will deal with any escalated customer complaints and so will have excellent written and verbal communication skills and a flair for customer care.

    This is a global role that will be responsible for managing a service Operations Command Centre (SOC), handling incidents on a global basis, managing tickets.


    Provide leadership, guidance and technical expertise to incident response to ensure the proper response and communications are taking place for identified incidents.

    Annually review and update workflow process. Provide significant input into the evolution of the Incident Management Architecture including vendor/product selections and implementation.

    Support the incident management process, incident impact assessments, incident remediation planning and recovery response management. Evaluate the effectiveness of the resources, architecture and vendors/managed service providers and adjust accordingly.

    Should be managing vendors / partners for service delivery

    Should be ITIL V3 certified
    Expert in OTT workflow management including Headend, Transcoding & Streaming.
    Demonstrable experience in CDN network and ensuring content is delivered with minimal delay
    Application monitoring on multiple devices (iOS, Android, Connected TV, PC & Set Top Box.,)
    Expert in understanding of cloud Operations
    Configuration Management Experience (Puppet, Chef, CFEngine, Salt)
    Ticket management with vendors and service providers. Escalation of tickets not conforming to SLA standards
    Experience with Asset Management tools/process
    Effectively managing client expectations and escalating where appropriate
    Assisting with process improvements, systems integration and BCP efforts
    Ensuring that incident, problem, and change management processes and procedures are followed and adhered to Reviewing and improving operational processes, procedures, and documentation associated with the operation of these systems
    Establish networking environment by system configuration, system installation, defining, documenting, and enforcing system standards.
    Undertake network fault investigations in local and wide area environments, using information from multiple sources.
    Secure network system by establishing and enforcing policies, and defining and monitoring access.

    Key Skills

    Should be ITIL V3 certified

    Expert in OTT workflow management including Headend, Transcoding & Streaming.

    For more details contact : Radhika – 8144222999

    LoadingAdd to favorites
    Favorited by 411 people.

    967 total views, 1 today


    Listing ID: 37562f5dc75b0a6

    Report problem

    Processing your request, Please wait....

    Related Ads

    Some other ads that you might be interested in...

    Vacancy for administrator for dental hospital in Pondicherry

    will be overall in charge of running the hospital.all administration jobs to be handled by him/her. Should have good HR skills, management skills for dental […]

    November 2, 2015

    862 total views, 0 today

    Job for Hadoop Senior Developer in Koyambedu, Chennai ( Java/J2EE, Hadoop t...

    Developers Jobs in Chennai. Job for Hadoop Developer in Chennai Key Skills Hadoop, Hive, Pig, HDFS, MapReduce, YARN, Ambari, Avro, Cassandra, Chukwa, HBase, Mahout, Spark, ZooKeeper, […]

    November 3, 2015

    697 total views, 0 today


    Hadoop Architect Job In Chennai (SQLServer, Oracle, DB2, MySQL)

    Strong skills in SQL and proven experience working with at least one of the major databases platforms (SQLServer, Oracle, DB2, MySQL, Sybase, or Postg Design, […]

    December 9, 2015

    1035 total views, 1 today

    Jobs in India. Full Time or Work from Home based Part Time jobs

    Online Jobs Classifieds in India. Search Work from home Online Jobs and Freelancing Work

    Users may find here all kind of online jobs. Employers may post free Jobs Online at Adsnity.In
    10th/12th Pass Students Find Home based Jobs. Employers may advertise their job recruitment here. Place free Jobs Online without signup or registration required in India.
    Search Online Job Vacancy, like Copy paste, ad posting, Data Entry, Typing, Data Entry, Freelance work, form filling, etc at Adsnity.in .

    Visit Adsnity.in for Part time Online work from home Jobs in India

    Data Entry Work Part Time Online Job Sales Marketing Job