Customer Care Executive Jobs in New Delhi, Delhi @Mentorsity

Customer Care Executive (Sales role for exp. candidates) Full Time, Regular / Permanent Jobs in New Delhi, Delhi @Mentorsity

Full Job Description: customer care executive

Customer Support Executive Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹600,000.00 per year

Benefits:

Health insurance
Life insurance
Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Commission pay
Joining bonus
Overtime pay
Performance bonus