BPO In Gurgaon, Haryana for Customer Care Professional (Voice) Vacancy @American Express
Full Job Description: Customer Care Professional (Voice)
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
How will you make an impact in this role?
Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
Build meaningful relationship through consultative questioning to ensure added value for the customer
Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Skills and Qualifications:
1-5 years of meaningful experience
Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
Display a passion to serve by delivering extraordinary service in every interaction with our customers
Able to make good, sound judgement
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Excellent negotiation, influential and resourceful skills
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational and time management skills
MS office suites such as Excel, Word, PowerPoint
Preferred Skills and Qualifications:
Knowledge of card business model
Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Strong written and verbal communication.
Analytical mind & attention to detail.
Knowledge of Amex card product would be preferred.
Demonstrated consultative experience, ability to influence, resourceful.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 – ₹950,000.00 per year
Cell phone reimbursement
Paid sick time
Paid time off
Ability to commute/relocate:
Sector 43, Gurgaon – 122002, Haryana: Reliably commute or planning to relocate before starting work (Required)
Higher Secondary(12th Pass) (Required)
International BPO (Voice): 1 year (Required)
Night Shift (Required)
To apply for this job please visit in.indeed.com.