Mayfair Hotels and Resorts
Assistant Manager Full Time Part Time Jobs in Jayadev Vihar, Bhubaneswar, Odisha @Mayfair Hotels and Resorts
Job Types: Full Time, Part Time
Part-time hours: 45 per week
Full Job Description: Assistant Manager vacancy in Mayfair Hotels and Resorts, Bhubaneswar
Department: Front Office
Key Performance Indicators: GOP, Rev Par, RGI, Customer
Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter,
Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
Greets the VIP guests of the hotel. As directed by the Front office Manager,
Performs special services for VIP Guest’s.
Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office
staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information
should be filled on each cards either by Guest Relation Officers or the guests.
Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy
periods, regarding: walk-in guests and release room blocked because of no-
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office
Operates the front office computer system in order to assist front office
Checks group department, fit and ensure switchboard makes appropriate
wake up calls.
Handles guest complaints and other related problems and reports on the
Assistant Manager’s log book.
Assists reception, business center, cashier, concierge and bell captain when
they are busy.
Answers guests inquire, handle complaints and attend to the needs of the
Approves and sign for allowances, rebates etc., as required by Front Office
Authorizes charges to be made for late departures and/or compliments on
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
Maintains and be guided of hotel policy on credit/lost and found hotel guests
Follows up in credit check report, liaise with credit manager.
To responsible for front office operation during the absence of Front Office
To discuss all matters that needed to follow up with the next shift Reception
Approves the working schedule for the front office attendants and submits
them to front office manager (HO).
Conducts and ensures the neat of appearance of front office attendant as
well as correct attitude and behavior, discusses problems that encountered
on this point with front office manager, assistant front office manager and
their shift leaders.
Assigns and Approves Duty roster for all Front desk staffs.