Mayfair Hotels and Resorts Job Hiring for Assistant Manager Jobs in Jayadev Vihar, Bhubaneswar, -Part Time Vacancy

Department: Front Office

Key Performance Indicators: GOP, Rev Par, RGI, Customer

Satisfaction

 

OBJECTIVE:

Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter,

Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.

PRINCIPAL ACCOUNTABILITY: 

Greets the VIP guests of the hotel. As directed by the Front office Manager,

Performs special services for VIP Guest’s. 

Assists in VIP’s arrival departure in absence of guest relation officers. 

Checks cleanliness of lobby and public areas, lights and as well as front office
staff in proper and orderly appearance and behaviour. 

Checks on registration cards of arriving guests and ensures all information

should be filled on each cards either by Guest Relation Officers or the guests. 

Assists in sending guest messages or faxes. 

Gives the instructions to the Night Reception, during the high occupancy
periods, regarding: walk-in guests and release room blocked because of no-

shows 

Assists in handling room lock problems. 

Prepares and checks for VIP’s arrival and escorts guests to rooms. 

Co-ordinates with all departments concerned in order to maintain Front Office

functions properly. 
Operates the front office computer system in order to assist front office

attendants. 

Checks group department, fit and ensure switchboard makes appropriate

wake up calls. 

Handles guest complaints and other related problems and reports on the
Assistant Manager’s log book. 

Assists reception, business center, cashier, concierge and bell captain when

they are busy. 

Answers guests inquire, handle complaints and attend to the needs of the

guests. 
Approves and sign for allowances, rebates etc., as required by Front Office

Cashier. 

Authorizes charges to be made for late departures and/or compliments on

them. 

Promotes and maintains good public relations. 

Motivates and maintains good staff relations. 

Maintains and be guided of hotel policy on credit/lost and found hotel guests

properties. 

Follows up in credit check report, liaise with credit manager. 
To responsible for front office operation during the absence of Front Office

Manager (HO). 

To discuss all matters that needed to follow up with the next shift Reception

Manager. 

Approves the working schedule for the front office attendants and submits
them to front office manager (HO). 

Conducts and ensures the neat of appearance of front office attendant as

well as correct attitude and behavior, discusses problems that encountered

on this point with front office manager, assistant front office manager and

their shift leaders. 

Assigns and Approves Duty roster for all Front desk staffs.